RETURNS/EXCHANGES

If you are not satisfied with your web order please return your light to our London studio within 10 days of receipt, in the original packaging complete with all accessories, and we will arrange a refund or exchange, subject to availability. For any bespoke or made-to-order items, we do not accept returns. If an item is faulty please inform us within 10 days of purchase. All returns must be in original packaging. In the event of fault, we will exchange your item (subject to availability). If your choice is no longer available we will offer an alternative or you will be entitled to a refund.

EXCHANGES/REFUNDS

Once your return is received and inspected, as long as it is within 10 days of purchase, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If your item is no longer in stock an alternative will be offered. If you are unhappy with the alternative you will be entitled to a refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of approval. Your rechargeable LED light is the most energy-efficient form of lighting. All electrical elements including the LED base and recharging disc and remote control have a warranty of one year from purchase. Should you have any electrical issues within the warranty period please contact us for an exchange. If your item is outside the warranty period we can fix or replace your LED or charging base for £30 plus shipping costs.

SHIPPING FAULTY ITEMS

To return your product, please contact us at lighting@greenwolflighting.com and a member of our team will be able to assist you. Unless your item is faulty and returned within 10 days of purchase, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item is found to be faulty and within the returns period you will receive a refund, and the cost of return shipping will be deducted from your refund. If you are shipping an item over £75, you should use a trackable shipping service or purchase shipping insurance. Otherwise, we can’t guarantee that we will receive your returned item.